Frequently Asked Questions
What is the GROUP ID?
The GROUP ID is a code for your school. You will find this code in the parent letter that is provided with the brochures. You will need this code to register the student for online ordering.
What is the SELLER ID?
The SELLER ID is a unique number given to each student after they register online. You will need The Seller ID to shop online. Contact the student if you do not have the seller ID.
How do I purchase items online?
Simply go online to www.kidsarefirst.com and click on Online Ordering. Once you've filled your cart, click Checkout and follow the instructions.
How do we direct friends and family to shop on your site?
After you register your student, you can give them your child's SELLER ID so they can start shopping online.
Will I have to pay sales tax?
We are required to collect sales tax on orders which are originated in California.
Will I have to pay for shipping?
Yes, if your order is less than $75 you will have to pay shipping.
How do I return a damaged or wrong item?
To return an item please click here for our Merchandise Replacement Form. If you need to speak with customer service please call 1-800-258-3798.
When will I receive my magazine subscription?
You will receive your first magazine subscription 8-10 weeks after you place the order.
Can I purchase Cookie Dough online?
At this time we are unable to provide cookie dough over the internet. You may purchase other items on the school's behalf.
How do I know how many items my son/daughter earned from online sales?
To check sales status please click here to access our online portal.
What forms of payment do you accept?
We accept Visa, MasterCard and Discover
How do I cancel my online purchase?
Please call us at 800-500-3310.
How long does it take for my online order to arrive?
Your order will be delivered 7-10 business days after the order is received by West Coast Fund Raising.
Do you ship outside the United States?
No, we do not ship outside the United States. We ship to the continental US, P.O. Box, Alaska, Hawaii and APO/FPO addresses.
How do I redeem my gift certificate?
While online, in the check out process include the gift certificate number in the appropriate field.
General Questions (Organizations and Schools)
I am short on my brochures/teacher gifts?
Call our office at 800-500-3310 and let us know how many you need.
We didn't receive our ESU bonus.
You can either call our office at 800-500-3310 or your rep and let us know. Bonus is delivered with the product.
When will our products be delivered?
For the Spring, there is an approximate 3 week turn from the day the order forms arrive to us. For the Fall, there is an approximate 4 week turn from the day the order forms arrive to us.
Up until what time may I send in late orders to receive them on my delivery date?
If you want the late order to be delivered with the rest of your orders, you must fax them to us 5 days prior to your delivery date.
I have more late orders and my delivery date is tomorrow. What do I do?
Fax your orders and call us to make sure that we received them. As soon as we process the orders, we will call you with an invoice amount. Once we receive payment for the late orders, we will send them to your school.
Our fundraiser is over and we are ready to send the order forms. How do we send them to you?
You can call your rep or refer to our program planner in the "Turn-in-Days Preparation" section.
I'm not sure how the daily drawing works. I don't have enough daily drawing bags.
Call your rep to have him/her go over the daily drawing with you. You can also refer to our Program Planner.
How do I get a copy of your brochure for an upcoming meeting?
Call your rep or our office at 800-500-3310.
General Questions (Customers)
Who do I make the check payable to?
This information is in the Parent Letter that is provided with the brochure. If the letter is no longer available, please see the school for this information.
Is it possible to order after our school fundraiser has ended
Yes. Simply go online to www.kidsarefirst.com and click on Online Ordering.
What do I do if I have a problem with my order?
Please call us at 1-800-258-3798. Please have the name of the school, student, teacher and room number ready.
How will I receive the magazines I ordered as part of a fundraiser?
If placing an order online, you select the magazine and the shipping address while ordering. If you're ordering from the brochure and writing your order on the order form, you will receive a voucher that gets filled out and mailed to the Magazines Center.
What is your return policy?
If not satisfied within 30 days of delivery of product, you may return any item for a full refund. Refunds will be paid via mail within 20 days of confirmation that merchandise has been returned to the Organization. In some cases, it will be necessary for you to ship the item back at your expense to West Coast Fund Raising. No refunds will be given after 30 days beyond delivery of product to the Organization. Food items are not eligible for refunds. Items purchased online need to be returned to West Coast Fund Raising at customer's expense in order to receive a refund.
I missed my turn-in date, can I still turn in my order?
Yes, please contact the school and let them know that you have an order to turn in.
How long can the cookie dough be left unrefrigerated?
According to the Cookie Dough Manufacturer, Cookie Dough keeps refrigerated for 6 months, frozen for 1 year, & room temperature (66°F - 77°F) for 21 days. Cookie Dough may be thawed & refrozen.